Send query to 22495

Examples: 1.Doctor James Gicheru, 2.X-Ray in Kiambu, 3.NHIF in Karatina

NHIF Frequently Asked Questions

By Cecilia Karanja (@ModernMomHq)

I've been getting so many questions in the comments that I decided to compile the most frequently asked, get the answer from NHIF staff and list them here. You can also contact NHIF with your queries by calling these toll free line... 0800 720 601, (020) 2723255/56, (020) 2714793/94, (020) 2722527. Kindly go through the list to see if your question has been answered below before leaving a comment.

For the informal sector, you have to wait for 60 days while for the formal sector you only wait for 30 days.

Between 24 and 48 hrs, but some payments are even instant.

You can either pay the backlog and the penalties, or you can just pay the principal amount and wait for 60 days to access the services.

Just make a call to NHIF using one of the contact numbers given above and you'll be sorted. The numbers are toll free. You can also get your number by texting ID **** to 21101 where **** is your ID number and the message you receive will indicate your NHIF membership number.

You can only do this twice a year. What you do is wait for a call for registration for the preffered hospital and visit an NHIF branch to do this. If you have a very solid reason as to why you need to change before a call is made, you can always visit your nearest NHIF branch.

It is on the 9th of every month.

If your employer misses the deadline, he pays twice the principal. For the informal contributors, you pay the principal plus 50% of the principle. In other words, if you are to pay on, let's say 12th, instead of paying the normal Ksh. 500 you pay Ksh.750.

This online feature and others are set to be launched in the next few weeks. Keep it here and we'll keep you posted.

Just visit their website at and you'll be able to get all the latest and some more.

This depends on the hospital you choose to visit. There are three categories of NHIF Accredited Hospitals and each category has a different contract with NHIF. Visit the linked post to see which category your hospital falls under and how much NHIF will pay for you.

Polite Disclaimer:

I am not NHIF and I have never been affiliated to them in any way. If you have specific issues, kindly contact NHIF directly or visit your nearest branch for assistance.

Read more:

Follow us: @ModernMomHq  on Twitter.